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Forum Details
Title SHIPPING POLICY (Updated 2017.01.17)
Posted by 해**** (ip:)
  • Date 2017-01-04 16:56:48
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Shipping Options

Shipping Model

Shipping Destinations

Shipping Period

Shipping Fee

Under $200

Over $200

EMS

Worldwide

5-10 Business days

29.99

Free

Fedex(HomeDelivery)

U.S.

5-10 Business days

19.99

Free

Fedex(SmartPost)

U.S.

5-10 Business days

14.99

Free

DHL

U.S.

5-10 Business days

24.99

Free

Pantos(Aupost)

Australia

7-14 Business days

19.99

Free


*USA excluded for EMS shipping


EMS Premium Service
We may request additional cost depending on the size and weight for EMS premium service If your address is not included in applicable shipping countries.



Track Orders
Please refer to below sites If you want to track your order.

* Order tracking time is vary depending on the shipping company.
* It may take more than 24 hours after shipment.



Track DHL parcel

Please follow below ways to track DHL parcel
(1) Check Tracking Number on your Order Detail Page
(2) Click "Track Order" to see details
(3) Copy "Tracking Number" on "Hawb Information"
(4) Go to DHL Official Site (Check above Track Orders).
(5) Track your order "Tracking Number" you copied.


Customs and Duties


The recipient is responsible for all/any import duties and taxes which may occur during international shipments.

Please be advised that these charges are levied by the destination country and we do not have control over them.



For Product Returns due to Reasons Caused by the Customer


Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.

- The returned product will not be re-shipped.

- The customer is responsible for all/any relevant expenses during the return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges.


(1) Process for refund requests

Once the parcel returns, refund will be issued after subtracting all fees and expenses. Price will vary depending on shipping methods from the returned product.

For other countries where are non EMS service regions, refund will be issued in accordance with the EMS Premium Service.


(2) For re-delivery requests

There are NO re-deliveries


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WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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