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Forum Details
Title SHIPPING POLICY (Applies to orders from Oct 20, 2022)
Posted by 66GIRLS (ip:)
  • Date 2022-10-18 09:51:57
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■ Shipping Policy 

 

CountryShipping FeeOrder AmountShipping ServiceLocal Shipping
U.S.A$30Below $200Fastbox Premium PlusUPS
$15Over $200Fastbox Premium PlusUPS
Canada$30Below $300Fastbox-MailEMS
$15Over $300Fastbox-MailEMS
Australia$30Below $300Fastbox-PremiumDHL
$15Over $300Fastbox-PremiumDHL
Russian Federation$30Below $300Fastbox-PremiumDHL
$15Over $300Fastbox-PremiumDHL
Saudi Arabia$30Below $300Fastbox-MailEMS
Saudi Arabia$15Over $300Fastbox-MailEMS
Germany$30$200Fastbox-MailEMS
United Kingdom$30$200Fastbox-MailEMS
France$30$200Fastbox-MailEMS
New Zealand$30$200Fastbox-MailEMS
China(People's Rep)$20$150Fastbox-MailEMS
Singapore$20$150Fastbox-MailEMS
Philippines$20$150Fastbox-MailEMS
Malaysia$20$150Fastbox-MailEMS
Indonesia$20$150Fastbox-MailEMS
Thailand$20$150Fastbox-MailEMS
India$20$150Fastbox-MailEMS
Ireland$20$150Fastbox-MailEMS
Macau$20$150Fastbox-MailEMS
Japan$10$99Fastbox-Standard SAGAWA JAPAN
Vietnam$10$99Fastbox-MailEMS
Hong Kong$10$99Fastbox-Standard LTHK
Taiwan$10$99Fastbox-Standard LTTW
$10$99FastboxACSFamily Mart
 (Taiwanese Convenience Store)




- Item Preparation Time (for in-stock items): Around 7-10 business days after payment

- Delivery Time (excluding customs clearance): Around 3-8 business days after dispatch

- Shipping Courier: Available after dispatch

- Method of Shipment: Air parcel

- Tracking time May vary depending by courier

- Tracking info may be available more than 24 hours after shipment



■ General Shipping Policy


1) Some shipping couriers may not be available for certain areas.

More information is provided on our Guide > Shipping page or during checkout.


2) The delivery time provided is an average estimate excluding preparation time and customs clearance.


3) Delivery time may vary depending on the shipment and customs clearance situation.


4) The best matching shipping courier is selected in real time to provide the most secure and fastest delivery service.

Please note that for this reason, we cannot provide the name of courier prior to shipment.


5) All shipping couriers provide real-time tracking updates.


6) All shipping couriers ship via air.



■ Track Orders


Once your order is shipped out, you will receive an email regarding tracking information. 

You can also find information on your shipment at My Account > My Orders.



■ Customs and Duties


The recipient is responsible for all/any import duties and taxes which may occur during international shipments.

Please be advised that these charges are levied by the destination country and we do not have control over them.




■ For Product Returns due to Reasons Caused by the Customer


Any product returns due to reasons caused by the customer which includes but not limited to:

incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.


- The returned product will not be re-shipped.


- The customer is responsible for all/any relevant expenses during the return process

such as round-trip shipping, customs and etc.

This will be done by either deduction from refunds or extra charges.

(1) Process for refund requests

Once the parcel returns, refund will be issued after subtracting all fees and expenses.

Price will vary depending on shipping methods from the returned product.

For other countries where are non EMS service regions, 

refund will be issued in accordance with the EMS Premium Service.

(2) For re-delivery requests

There are NO re-deliveries.



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