| Directory
| Payment
What forms of payment do you accept?
We accept the following forms of payment:
● Credit Card
> Visa
> MasterCard
> American Express
> Discover
● PayPal
● Alipay
What can I do if the payment does not process successfully?
In case you are using PayPal, eChecks are not accepted.
You may also check your account status and review the buyer information you entered before making the payment.
making the payment.
When using credit card, please check the following or contact the card issuing bank for more
details.
① Credit card should be approved for online use
② Some credit cards can only be used within the country issued
③ If transaction exceeds the monthly limit, payment is not accepted
④ If the card holder has records of chargeback cases, transaction may be blocked
⑤ Card holder's information must match with the buyer information
How do I know if my payment went through successfully?
Once payment is made, transaction details are sent through e-mail from both our store system and
Payment Gateway (PAYPAL or ALIPAY). Our email includes the list of items you have purchased.
| Order
Does the store have a mobile version?
We offer a mobile-exclusive version. Click here to visit our mobile site.
Do I need to register before placing an order?
You do not need to register before placing an order. You may register as soon as you have finished
shopping, or checkout as a Guest. Our registration process is fast, free, and will save you time for
future purchases. Click here to register.
What is the status of my order?
Once an order is placed, you will receive an order number and a confirmation email with your order
summary. Click here to check the status of your order. If you are a registered user, simply sign in to
your account, then go to ORDER LIST of MY ACCOUNT. If you shopped as a guest, enter your order
number in the designated fields.
How do I reset my password?
If you can't remember your password, please enter your email address and ID to reset your
password. Click here to reset your password.
| Product
Where can I find the related items from the selected item page?
We provide the related items of your selected item at the bottom of the page. You may use the
related items as reference for styling. Please contact our Customer Service if you cannot
find the related items that you are interested in.
How can I convert my size into Korean size?
Click here to see the standard size guide (measurement guide).
However, since body/foot shapes are all different, we cannot suggest you the exact size for you
to wear. Please see detailed measurements at the bottom of the product details page as well.
In case of exchange due to ill fitting (shoes), round-trip shipping cost will be borne by the customer.
| Shipping
How long will it take for my international order to arrive?
It usually takes 7-10 working days for you to receive the order from the date you purchased.
Once the order is dispatched, it takes about 3-8 days to arrive at your doorstep (excluding customs clearance).
Tracking number is issued once the order leaves the warehouse. Arrival date may vary depending on customs
of designated country, so please keep track of your order using the provided tracking number.
* Season items (Summer/Winter) may take 3-5 additional days.
* store-made items may take 3-5 additional days
* Customized or handmade item may take 7 additional days (shoes, leather bags, customized
clothing and etc.)
Do you ship internationally?
Yes, we ship internationally. Click here to see which countries we ship to.
Should I expect to pay duties and taxes for my order?
International orders will be delivered by your local postal service. Although charges are not always incurred,
assessment of duties and taxes will be based on the value of the order. Payment of any duties and taxes are
the responsibility of the recipient and these fees are collected at the time of delivery. More information can be
checked by contacting your local Customs office.
*In case of return due to unpaid duties and taxes, we will refund the amount as deducting the original
shipping fee of your order.
How do I track my order?
Once your order is shipped out, you will receive an email regarding tracking information.
You can also find information on your shipment at My Account > My Orders.
Why is my item still undelivered even though my order status states that delivery is complete?
Tracking number is provided once the order is shipped. Simply sign in to your account and go to MY
PAGE → ORDERS. One week after your item is dispatched, your order status is automatically updated to
"Delivered" by our system.
If you failed to receive your package within 4 days of "Delivered" status, or your status shows that the item was received by
an unknown recipient, please contact Customer Service as well as your local postal office.
Why is my order being returned to Korea?
In case of absence of addressee or uncleared customs, packages are sent back to the sender as failed
delivery.
In case of refund, original shipping cost or any relevant amount for return will be deducted from the refund amount.
We do not take responsibility for wrongly typed address, so please double check before you make your
payment.
| Change of Order
Can I modify my order before delivery?
Modification of the order can only be processed if your order is in [Preparing Item] status.
Please click here to contact Customer Service with the information below for further confirmation:
- URL of the item
- Item Name (Code) / Option Detail
- Order Number
- Detail Request
*If the total amount of your order is reduced due to cancellation and no longer a target of free shipping, then
there may be a deduction of shipping cost according to our shipping policy.
| Missing / Damaged or Defective Item
What if I received an item that is different from my original order?
If you receive a wrong item, please contact Customer Service within 7 days of receipt.
We will assist you in exchanging your item and take responsibility for extra related costs
including return and reshipment fees. Please note that we will only exchange the wrongly
shipped item for the original item. You may not request an exchange for a different option or item.
*Even for wrong deliveries, exchanges are not accepted if the item shows traces of use.
Your order will be handled under the following procedure:
①You will be asked to send photos of the wrongly shipped item to Customer Service.
②Return the item and send us the photo of the return shipment receipt.
③Shipping fees will be refunded in reward points or the payment method you used for the order
once the return package arrives.
④Once we reship the original item, a new tracking number will be sent to you through email.
What if my received item is damaged or defective?
If you receive a damaged or defective item, please contact our Customer Service within 7 days of
receipt.
We will assist you in exchanging your item and take responsibility for extra related costs
including return and reshipment fees.
However, if you wish to exchange for a different option (size or color) other than what you first ordered,
it will be considered as an exchange due to change of mind, and shipping costs will be
responsible by the customer instead.
Your order will be handled under the following procedure:
①You will be asked to send photos of the damaged or defective item through e-mail.
②Return the damaged or defective item, then send us the photo of the return shipment receipt.
③Shipping fees will be refunded in reward points or the payment method you used for the order
once the return package arrives.
④Once we reship the new item, a new tracking number will be sent to you through email.
What if part of my order is missing?
If all items are confirmed to be shipped but you still have a missing item, please contact our
Customer Service with this information.
We can check your orders if you report within 7 days of receipt.
Your order will be handled under the following procedure:
①You will be asked to send photos of the received items, invoice, and the package through e-mail.
②We will check our shipping system to confirm whether the item has been omitted from the original shipment.
③We will send you an e-mail with our final confirmation.
④If your item is confirmed to be missing or sold out, we will issue a refund immediately.
| Reward Points / Coupons / Membership
What are reward points?
Reward points can be used as cash when you are shopping with us online.
*Only registered members are eligible for reward points.
How can I check and use my reward points or coupons?
If you are a member, you can go to MY PAGE to view accumulated reward points and coupons.
Reward points that are pending after purchase will be available for use 7 days after the delivery is
complete. Once reward points become available for use, you will see a little box on the checkout
page to enter the amount you wish to use.
*When payment is made in reward points, refunds will be issued only as reward points
and not in cash. Accumulated reward points cannot be
redeemed for cash in any circumstance.
What are the membership benefits?
A percentage of your purchased amount will be returned as reward credit depending
on your membership status.
Memberships are renewed every month and upgraded members will receive an e-mail
of notification.
| E-money
※ What is E-money?
- [E-money] is online money refunded as store credit for cancelled orders.
- You can get a refund via E-money. To receive your refund via E-money, please contact Customer Service.
- Refunds can be issued in E-money for the following cases: failure to refund in original payment method,
reimbursement for return shipping (for wrong orders or defective items), payment gateway errors
※ Difference between Reward Points and E-money
- Reward Points : The beneficial mileage earned by item purchase or the participation in event/promotion
- E-money : Online money equivalent to cash
※ E-money Guide
- You can use E-money to purchase items. $1 in E-money has the same value as $1 in cash.
- Only members are eligible for E-money. You can check your E-money history in My Page after signing in.
- E-money can be used along with reward points or discount coupons in your account.
- There are no limits to using E-money as a payment method.
- There is no expiry date for refunded E-money.
※ E-money for closed accounts
- You can close your account in My Page.
- Once you close your account, all earned Reward Points will expire. However, E-money can be refunded via PayPal if you contact us beforehand.
- You can check the remaining balance of Reward Points and E-money before closing your account. Please contact Customer Service if you have any E-money left in your account.
- If you close your account without prior notice, your remaining E-money balance will automatically expire.
